Terms and Conditions
If you have any questions you can reach us at info@finjal.se
We sell a complete coffee experience from coffee to spices and all are handled roasted and packaged in Stockholm, Sweden.
Shipping
We ship using DHL to private customers and businesses. We ship all business days to ensure that you get your package as quickly as possible.
Shipping to private individuals in Sweden is via DHL’s Service point and internationally is through DHL’s Parcel Connect.
Shipping to companies in Sweden we use DHL Paket, DHL’s Pall, and Dhl’s Party. For shipments abroad, we use DHL’s Paket export and DHL’s Euroconnect parcel.
In case of return/cancellation, the customer is responsible for the cost in the first place, contact us at info@finjal.se
Applicability
Finjal’s terms of purchase are applicable in cases where Swedish or other applicable law does not prescribe conditions that conflict with the same. For private consumers, the Consumer Purchase Law and the Distance Contracts Law apply, and for companies - the Purchasing Act. Unlike the Consumer Purchases Act, the Purchase Act is dispositive, which means that businesses can agree otherwise than the law provides.
Ordering
We prefer to see that all orders are made via www.Finjal.se. In connection with your first order, you create a page with us where you can follow your orders and deliveries. If you want help with setting up an account or if you as a company want to arrange something other than what is available in the webshop, you are welcome to contact us at info@finjal.se
If the purchaser is under 18, the purchase permission must be obtained by the parents before the purchase is made. Orders made in another person's name without their consent, or in any other way that causes us to suffer financial or other damages, will be reported to the police. For unclaimed packages, the customer is billed SEK 300 for return shipping and other fees that come from DHL.
Returns
Any return shipping is paid for by the customer. Applies also to complaints. We have favorable shipping agreements and can offer subsidized shipping if you contact us before returning goods.
E-mail: info@finjal.se
Prices
All prices stated on our pages are inclusive of VAT and are based on Klarna payment unless otherwise agreed. By Klarna payment is meant payment by any of the payment options we provide through our webshop.
We do not have price changes in the market, so the price that applies at the time of order also applies at the time of delivery.
PAYMENT OPTIONS:
KLARNA Payments
Through Klarna Payments you have the opportunity to make secure payments by cards like Visa, Mastercard, American Express, and Maestro. You can also with Klarna quickly and easily pay, you are first linked to their payment page where you can choose to pay directly, pay later or pay in part.
Delivery times
We reserve the right for any incorrect inventory information, which may result in delivery being possible earlier as well as later than expected. We reserve the right to change an order regarding content to an equal / better product without affecting the price you as a customer has confirmed, or alternatively canceling the non-deliverable item from the order, and then of course with a price deduction for the same. Of course in agreement first with you as a customer.
If you, as a customer, then order another or the said product, this is to be regarded as a new order. In the event, the Buyer considers that delivery is delayed in such a way that he no longer desires delivery of orders, it is the buyer's responsibility to cancel that order in accordance with these Purchase Terms before the execution of orders. The easiest thing is that you as a customer make changes to your orders (before execution) through your account on our website.
Buyer's responsibility
It is the buyer's responsibility to ensure that the address provided to us at the time of order is correct and that the buyer after we have executed the order, follows up the delivery with the freight forwarder, and ensures that the delivery is picked up / received at the pick-up point within a reasonable time from the shipment.
Change of order
The customer, of course, has up to the point where an order has been executed to change his order, without cost for this other than price difference on goods, but with reservation for customer ordered goods which are not stocked. When changing goods on order, the price applicable at the time of the change applies. Note that orders that have already been delivered from our system for obvious reasons cannot be changed.
Cancellation
Cancellation of orders is possible at no cost to the customer until the order is executed. Effectuating is usually made by the invoice and shipping documents are created. Cancellation after the order is effected is not possible. You as a customer are in case we executed your order in all cases obliged to receive the shipment. Cancellation of orders is easiest through your account on our website, but you can also contact us directly via info@finjal.se
Return Policy
As a private individual, you are entitled to cancel a purchase within 14 calendar days, but no less than 7 working days, from the receipt under the Swedish Distance Contracts Act. This does not apply to food and drinks. To request a right of withdrawal under the Distance Contracts Act, you can contact us and we can see if you fulfill the conditions required to apply the right of withdrawal, and in such cases state the information we need. The product must be in unused condition and in undamaged original packaging. Returns of goods that are returned with reference to the Distance Contracts Act take place at the customer's expense as the Distance Contracts Act does not give the customer the right to request reimbursement of costs for transport or other service rendered. Goods must be returned well packaged according to our recommendations - In case the item breaks down when it is returned to Finjal’s, the buyer is responsible.
If goods ordered cannot be used for the intended purpose, for example, incompatibility, or in cases where the right of withdrawal is regarded as forfeited, repurchases will nevertheless be approved. In such cases, the buyer is responsible for all costs incurred, usually shipping. In such cases, 20% of the value of the goods is deducted to cover costs for handling the return.
Complaints
According to the Swedish Consumer Purchasing Act, individuals have three (3) years of right to claim, regardless of the warranty period applicable to a product. Complaints must be made within a reasonable time from the discovery of the error. It is in the case of a complaint after the expiry of the warranty period that the buyer must prove that errors were noticed already at the time of delivery.
Returns
We reserve the right to replace defective goods with the equivalent in case an identical item is not available at the time of action of the returned item.
Support
You can always email us at info@finjal.se if you have any questions! We will get back to you as quickly as possible.
Information
We reserve the right to printing errors, errors in the information, and errors in the specification, for all items in our range. All image information on our pages should be seen as illustrations, and we cannot guarantee that image reflects the exact appearance and nature of the product.
Dispute
In the event of a dispute where a buyer is a private person, it is our policy to always comply with the recommendations of the General Complaints Board (ARN). Disputes between two or more companies are usually settled by the arbitration court.
Data Loss
We cannot be held responsible for the loss of stored information eg. order confirmations and receipts upon purchase. We, therefore, encourage buyers to always take the necessary backup of all data before installing new hardware, software or other equipment, and always ensure that vital information on a hard disk or other storage medium sent to us for any action is stored on the appropriate medium.
Force majeure
In the event of war, natural disaster, labor market strikes, government decisions, missing supplies from subcontractors, costly circumstances, and thus a comparable event beyond our control which could not reasonably be foreseen, affecting entered into agreements and commitments on our part, which means that we cannot obey said agreement/commitment shall constitute grounds for releasing us from our obligations to fulfill the said agreement.